Parents’ Zone

Safeguarding / Child Protection

We take our safeguarding responsibilities seriously and follow the Local Safeguarding Children’s Board’s procedures. In compliance with these, we record any injuries your child has sustained while away from pre-school using a Previous Injuries form. We appreciate your help with bringing these to our attention when your child comes into pre-school and we will help you complete this form. A member of staff will countersign your entry.

‘Safeguarding is effective. Staff have a good understanding of their responsibilities to safeguard children and the procedures to follow in the event of any concerns about children’s welfare’ Ofsted June 2016.

In most instances confidential information will not be shared with outside agencies unless we have your written authorisation.  However, all pre-school staff have a duty of care to report and act on any suspicions of abuse, disclosures and concerns, when we will seek advice from the Children’s Social Care Professional Helpline and share such information without your permission. In such instances, we will follow advice given by the Children’s Social Care team.

All matters are treated with the utmost confidentiality.

What to bring

Pre-school sweatshirts, polo and t-shirts are available to purchase.

  • a complete change of clothes. These can be kept in a named bag and left on their peg.
  • seasonal clothing, including a jumper and coat for outside play in all weathers.
  • pair of wellies for outdoor play (named). These can be left at pre-school.
  • sun hat (named) and sun cream
  • lunch in small packed lunch box or bag  (named)
  • nappies, wipes & disposable bags
  • water drinks bottle (named)

We encourage the children to be independent so clothes and shoes which your child can put on and take off by themselves are very helpful.

Sun hats should be provided in hot weather, with sunscreen applied before your child is left. In very hot weather, please dress your child appropriately in long sleeved tops and no flip flops.


Many children are developmentally ready to be potty trained by the time they enter pre-school at the age of 2 years and we will offer your child whatever support he or she needs.  All new children are accompanied to the toilet by staff during their initial weeks and given regular reminders throughout the morning. Additionally, children wearing nappies will be regularly checked and changed when necessary.

“Staff recognise and follow children’s personal care needs” Ofsted March 2016

Entry/Exit Procedure

A member of staff will greet you at the inner entrance door in the mornings for registration. Please ring the bell if you need access outside the normal entry times.

At the end of a session, your child will be handed over to you in the entrance hall, where you will find their lunch box and tray. It is useful for you to check their tray daily for information, permissions, library books and artworks. By the front door there will be a whiteboard with information of some of the activities the children have been involved in throughout the session.

If the staff have any confidential information to share with you at the end of a session, you will be invited in for a chat.

We aim to make the handover as smooth and quick as we can and we would ask that you collect your child promptly, as he/she may become distressed when they see the other parents arriving and their friends leaving.  Please let us know if you expect to be delayed by more than 10 minutes.  Parents arriving after this time may be charged for an extra session (please refer to our Fees Policy for more information).

Car Parking Procedure

We request that you reverse into the car park space, so that you have a clear line of vision when you are leaving the car park.  When you are in the car park, all children within your care are your responsibility.

Going Home Book

Staff should be informed in writing if anyone other than yourself will be collecting your child.  This can be done by completing and signing the ‘Going Home’ book. (Further details can be found in our Non-Collection of Child Policy.)

Snack and Lunch time

The pre-school is a nut free setting.                                                                                           Meal times are a valuable learning opportunity as well as a social occasion. Staff also use these times to show the children how to wash their hands before touching food and chat about why this is important. The children learn about healthy eating and the effects food has on the body.

Snack is provided by the Pre-school with milk and a variety of fresh fruit and vegetables being available every morning.

Each day between 12.00 and 12.30 the children enjoy their lunch time. ‘I like that they learn to eat in a group setting and that independence is encouraged’ (parent survey January 2018). Please provide your child’s lunch in a suitable container. This will be stored in the fridge until lunchtime.

  • Water and milk are available for your child to drink with their lunch.
  • We aim to make lunch times a social occasion where the children sit around a table with a small group of their friends. Social conversation is encouraged and positive table manners are role modelled by the staff.
  • Please do not send your child to pre-school with any food that contains nuts, as there may be children in the setting with an allergy. Other allergies will be advised of, if and when they are present within the setting.
  • Please encourage your child to eat a healthy and nutritious lunch and the staff will support you in this. For example, please provide sandwiches with a healthy filling, fresh fruit and vegetables and a milk based dessert such a yogurt. Pasta and rice meals are also healthy options. We will encourage your child to eat the savoury portion of the lunch before he/she has the dessert. Sweet drinks, processed foods and sweet products such as cakes, chocolate or sweets are discouraged and may not be served to your child. Food which is not eaten will be returned in the lunch box.

Changes to hours

Near the end of each term you will be asked if you would like to increase the number of sessions your child attends. Changes can only be made at the beginning of each term and must be adhered to for the whole term. We work hard to accommodate everyone’s wishes but spaces are dependent on availability. When there is a waiting list for a session, the next available place will be offered to the child who has been booked on first (first come, first serve basis).

Key person and Assessment Records

During their whole time with us, your child will have the special care of a dedicated member of staff.  She will work with you to make sure that what we provide is right for your child’s particular needs and interests. She will be your main point of contact each day, so you can find out how your child has been.

‘Staff know the children in their care very well and help them to develop strong and trusting relationships.’ Ofsted June 2016.

Pre-school uses the Tapestry system for the purposes of tracking every child’s development. This is a secure online journal which is accessed through individual emails. An additional secure logon is available through this website’s Links page. Your child’s key person will observe your child regularly so she can assess how they are learning and developing. These observations are captured in the form of photographs and written notes and uploaded to their journal. ‘I love Tapestry. It used to be difficult to know what they were up to. Now I can see pictures / narrative and am able to trigger discussion about what my child is doing(parent survey January 2018). Parents are encouraged to add photos and comments to the journal to build a fuller picture of your child’s learning and development.

‘Assessments for learning are accurate and precisely target what each child needs to do next’. Ofsted June 2016.

Additionally, in the Autumn and Summer terms you will be invited to a Parent Chat with your key person to discuss your child’s progress and agree their next steps. This is normally held at the beginning or end of a session, depending on our staff:child ratios. As well as helping us to tailor what we do to meet your child’s individual needs, this will also enable you to support their learning at home.

“Parents comment that they are happy with their children’s care, including the support from staff to continue their children’s learning at home” Ofsted March 2016

Special Educational Needs and Able Children

Following the principles of the Early Years Outcomes and our Inclusion policies, we work to the abilities of each child as an individual. Your key person will provide activities, challenges and opportunities to suit your child and his or her specific abilities in different areas.  Our regular planning focuses on the holistic development of your child’s abilities across the whole curriculum and we pay particular attention to the Prime areas of the curriculum to ensure your child is prepared for school.

If your key person has any concerns about your child’s development or behaviour, they will discuss this with you whenever necessary.  Behaviour issues can often be sorted easily by introducing a set of strategies to work towards together; often benefiting behaviour at home as well.  Sometimes we may recommend that your child’s hearing is tested, or a Health Visitor consulted for further specific information.

On occasions, your key person may recommend that a plan is drawn up to concentrate on a particular area where she feels your child would benefit from additional support. With your permission, we will contact our external advisor for specific advice or make direct referrals to external agencies such as Speech Therapy.

Should your child have any specific needs which have already been identified, please let us know so we can liaise with the specialists already involved, enabling us to provide appropriate resources and ensuring all your child’s needs are met.

First Aid and Accident reporting

All of our permanent staff members hold a current Paediatric First Aid qualification. All accidents are recorded in an Accident Book and parents will be informed of any accidents that may have occurred during the session and will be asked to sign the Accident Book. If your child sustains a bump to the head during play, a member of staff will contact you by telephone to make you aware. If there are concerns, you will be asked to collect your child and seek medical advice.


Should your child become unwell during a session a member of staff will contact you to collect him/her.  Please ensure that the contact numbers held by the pre-school are always up to date.  A member of staff will be assigned to look after your child until you arrive.

If your child has suffered from sickness or diarrhoea please keep your child at home for at least 48 hours after the symptoms have ceased.  Similarly, a child with a heavy cold will be happier and more comfortable at home. Please show consideration to the other children and staff within the setting by not sending a sick child to Pre-school. If you are keeping your child at home because he / she is  unwell, please let us know by phone or text (07934 981271).

If your child has been given a medicine such as Calpol before they come into pre-school, please let a member of staff know and you will be asked to complete a Previous Medicines record.

If you suspect your child may be suffering from head lice or a contagious disease such as chickenpox, please talk to a member of staff.

Parent Involvement

We welcome your involvement in the pre-school. You can come in and play with your child for 20 minutes, an hour or a morning. You may have a skill, interest or hobby you would like to share with the children. You may like to read a story to the children or have lunch with them. Please talk to a member of staff to decide on a suitable date and time; you will be very welcome. We also occasionally need volunteers to accompany us on outings.